Troubleshooting

Module Registration

If you are having problems registering your module via the Import process on the Sandbox server…

• Is our sandbox server able to communicate back to your TAP application server?
• Is your SSL certificate valid?

If so, you may need to clear out your local TAP application registration tables from SQL.

Open the SQL Management Studio, and just as you pasted in a set of SQL queries to create the TAP tables, execute these SQL queries to clear them of their registration information.

note If you do this in production, you will be orphaning all of your customer’s TAP module registrations. Be careful :)

delete from dbo.AgentProcedurePacket

delete from dbo.AgentProcedures

delete from dbo.OAuthInfo

delete from dbo.OAuthTokens

delete from dbo.Registration

delete from dbo.ServiceDeskProcedurePacket

delete from dbo.TenantInfo